Support

Open FlowStrike, go to the Profile tab, scroll to Delete Account, and confirm. Deletion is immediate and irreversible — all your data, including focus sessions, task history, streaks, experience points, and rank progression, is permanently removed.

If you cannot access the App for any reason, email [email protected] from the address associated with your account, and we will process the deletion manually.

Subscriptions are managed by Apple or Google, not by FlowStrike. To cancel:

• On iOS: open the Settings app → tap your name → Subscriptions → FlowStrike Pro → Cancel Subscription.
• On Android: open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → FlowStrike Pro → Cancel subscription.

Cancellation takes effect at the end of your current billing period. You will keep Pro access until that date.

All purchases (subscriptions and one-time items) are processed by Apple or Google, so refunds must be requested directly from them:

• iOS: visit reportaproblem.apple.com and select the FlowStrike purchase.
• Android: visit play.google.com/store/account/orderhistory and request a refund for FlowStrike.

Refund decisions are made by Apple or Google and are outside our control.

On the sign-in screen, tap Forgot password? and enter your email address. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder before contacting us.

If you signed up with Apple or Google, you do not have a FlowStrike password — sign in with the same provider you used originally.

First, check your device permissions:

• On iOS: Settings → Notifications → FlowStrike → make sure "Allow Notifications" is on.
• On Android: Settings → Apps → FlowStrike → Notifications → make sure notifications are enabled.

If permissions are on but notifications still don't appear, try signing out and signing back in to refresh your push token. If the issue persists, email us with your device model and OS version.

Purchases are tied to your Apple ID or Google account, not your FlowStrike account. To restore on a different device:

1. Make sure you're signed in with the same Apple ID or Google account that made the original purchase.
2. Open FlowStrike and go to the paywall (Profile → Upgrade to Pro, or any locked feature).
3. Tap Restore Purchases.

If restore doesn't work, email [email protected] with the original purchase email receipt.

Open FlowStrike → Profile → Change username. You can change your username once every 7 days. Usernames must be 3–15 characters, lowercase letters and numbers only.

Your data is stored on encrypted infrastructure and protected by row-level security: no other user can read, modify, or delete your data. We do not use third-party analytics, advertising identifiers, or tracking technologies. Read our full Privacy Policy for details.

No. FlowStrike is a productivity tool designed to support focus and habit-building. It is not a medical device and does not provide medical, psychological, or therapeutic advice. If you are experiencing persistent difficulty with focus, motivation, or emotional well-being, please consult a qualified healthcare professional.

Inside the App, you can report a username from the leaderboard by tapping the user's row and selecting Report. For other concerns, email [email protected] with details and we will investigate.

Email [email protected] with the following information:

• What you were trying to do.
• What happened instead.
• Your device model and OS version (e.g., iPhone 14, iOS 18.2).
• A screenshot or screen recording if possible.

Detailed reports help us reproduce and fix issues faster.